Unified Communications: CTI and CSTA with Mitel Telephone Systems

Posted by Publisher Telecommunication Thursday, 15. September 2011

Starnberg, 15th of September 2011 ? ESTOS, an independent Unified Communications and CTI software vendor, announces the product launch of its
ECSTA for Mitel. This middleware is designed for use with PBX systems of the Mitel Communications Director (MCD) series. It allows MCD systems to now work with all TAPI-based Microsoft applications, particularly
ProCall 4.0 Enterprise, a solution for Unified Communications and CTI. As an independent software vendor, ESTOS offers a broad spectrum of middleware components designed for telephone & communications systems from many well-known manufacturers. Mitel is an international market leader in providing customized communications solutions for everyday office settings, and is listed on the NASDAQ (MITL).

With the ECSTA for Mitel, ESTOS presents a professional third-party TAPI driver and the first CSTA server designed for the Mitel MCD series (starting with Mitel 3300 ICP Release 9.0 or MCD 4.0). Before now, no CSTA interface was available for this type of system. Installed onto the MiTai interface, the ECSTA for Mitel provides a CSTA III server as well as a third-party TAPI TSP. This allows Mitel systems to work with TAPI-compatible solutions for CTI, call centers and Unified Communications ? particularly ProCall 4.0 Enterprise from ESTOS.

Gijs Borsboom, Mitel?s Sales Director for Northern Europe, praises the introduction of the ECSTA for Mitel and the cooperation with ESTOS: ?We are pleased that with this new middleware from ESTOS, there is now a professional third-party TAPI driver available. Our Mitel systems are now TAPI-compatible for use with the innovative communications and CTI solutions offered by ESTOS. We, along with our entire ecosystem of partners, profit from the expanded application possibilities provided by these special components, as well as from the very good reputation of ESTOS!?

Florian Bock, Managing Director ESTOS adds: ?We welcome this partnership with another important PBX manufacturer. The new ECSTA for Mitel, as well as our closer partnership, will open up important new sales channels for us!?

Product information is available at our Website. Here you can also download the ECSTA for Mitel, as well as other Unified Communications and CTI solutions from ESTOS, for a free 45-day trial ? without registration.

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Source: http://www.so-co-it.com/post/64533/unified-communications-cti-and-csta-with-mitel-telephone-systems.html/

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