Using Twitter for Your Business's Customer Service Needs ...

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Internet marketers and online sellers have used whatever methods they could to serve their customers. Offering the very best customer service you can is really important if you want to make it big and find lots of success. Twitter happens to be one of the most popular and most prominent social sites on the web.

In addition to being a micro-blogging platform, it is also a really great way to offer your customers highly targeted service. The question that comes up, then, is this: is it possible to make Twitter work for you in this way? So how do you get the best results from this possible? In this article we are going to talk about three of the most useful Twitter customer service ideas you can put to work for you.

When you want people to know that you?re offering customer service via Twitter, you need to show them what you?re doing. It?s important to let your presence be known on a much regular basis. Don?t just log in to Twitter once in a while; be an active participant. You need your customers to know that you are always readily available to them. If you?re able to, hire someone (or a bunch of some people) to continuously monitor your Twitter account. Try to see what you spend maintaining your Twitter customer service as a business investment. You shouldn?t think of Twitter as a one-stop customer service platform, but one of several ways to keep in touch with customers. Your main responsibility is to answer the customer?s question or solve their problem in the most efficient possible way. So a tweet that a customer sends to you is nothing but a knock on the front door to your customer service. Make sure you respond back to this knock effectively. Make your customer service as diverse as possible, so people have the choice of tweeting, emailing or phoning you. This will allow your customer service to be outstanding and this will definitely help your reputation.

If you?re contacted by customers through Twitter, make sure you give them your full attention. Tweets are often not taken that seriously, but anything pertaining to customer service is vital. Twitter is widely considered as a casual platform, but everything matters when it comes to customer service. Anytime a customer is having a problem or has a question, it must be dealt with in a timely manner. While you should respond promptly, that doesn?t mean you should get into a panic state over it. Even though you want to let customers know you?re working on the problem, you also have to realize that some things take time to resolve. Even if you need other ways for customers to contact you as well, Twitter should be one option that they have. You shouldn?t consider Twitter any differently than any other method people have for contacting you. You want people to be able to reach you however it?s most convenient for them. You can make your customer service well above average with a little extra effort. Twitter should not be the only way you handle customer service, of course. Everyone has a preferred method for communicating, so try to make it easy to contact you in various ways. You?ll find that Twitter can be a valuable tool to make your customer service more robust.

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Source: http://www.mendocinobaskets.com/using-twitter-for-your-businesss-customer-service-needs/

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